Need to cancel your stay? Please contact us and we will issue you a full or partial refund depending on when you cancel relative to your booking.

Full Refund

For a full refund, please contact us with your cancellation request a full 5 days prior to your check-in (3PM Pacific Standard Time).

Example

Let’s say your check-in is Friday, July 6th. To get a full refund, you would need to contact us before 3PM PST on Sunday, July 1st.

Partial Refund

If you cancel less than 5 days in advance, the first night of your stay is non-refundable, but 50% of the accommodation fees for remaining nights will be refunded. We will also refund 100% of the cleaning fee associated with your stay.

Example

Let’s say your original booking cost breaks down as follows:

Type of Charge Cost
AccomodationFor 1 guest staying 2 nights $390
Cleaning Fee $125
12% TOTTransient Occupancy Tax $61.80
Total $576.80

If you cancel < 5 days ahead of time, you’ll be refunded as follows:

Type of Charge Cost
AccomodationFor 1 guest staying 2 nights $390 $292.50
Cleaning Fee $125 $0
12% TOTTransient Occupancy Tax $61.80 $35.10
Total $576.80 $327.60
Refund $249.20

Leaving Early

If you decide to leave early, 50% of the accommodation fees for the nights not spent 24 hours after the cancellation occurs are refunded.

Example

Let’s say you originally planned on staying 4 nights, but you leave after 1 night. Your original charge would be as follows:

Type of Charge Cost
AccomodationFor 1 guest staying 4 nights $780
Cleaning Fee $125
12% TOTTransient Occupancy Tax $108.60
Total $1,013.60

In this scenario, you would be refunded as follows:

Type of Charge Cost
AccomodationFor 1 guest staying 4 nights $780 $585
Cleaning Fee $125
12% TOTTransient Occupancy Tax $108.60 $85.20
Total $1,013.60 $795.20
Refund $218.40